Return & Refund Policy
Last updated: March 2, 2026
At Makita Secondhand Tools Recycling & Sales, we aim to provide a straightforward and transparent returns process.
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition as received
- Unused and not damaged
- In original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
How to Start a Return
To request a return, please contact us at:
Email: contact@toolsrecycling.com
If your return is approved, we will provide instructions on how and where to send your item.
Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us as soon as possible so we can review the issue and provide a resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g. plants or organic materials)
- Custom or personalised products
- Personal care items
- Hazardous materials or flammable products
If you are unsure, please contact us before returning the item.
Sale Items
Items purchased on sale or clearance may not be eligible for return or refund.
Gift cards are non-refundable.
Exchanges
The fastest way to receive a replacement item is to:
- Return the original item
- Place a new order once your return is approved
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method
- Processing times may vary depending on your bank or card provider
Contact Us
For any return or refund enquiries:
Makita Secondhand Tools Recycling & Sales
Florida Ave, Ermington NSW 2115, Australia
Phone: +61 4 3346 1322
Email: contact@toolsrecycling.com
Website: toolsrecycling.com